Returns and Refunds Policy
Our Breastmilk Jewelry Color Guarantee and Policy:
Your breastmilk is preserved to ensure your piece lasts a lifetime. Your precious keepsakes should not discolor due to preservation of the inclusion.
If a piece of breastmilk jewelry is going to discolor due to a milk preservation error, it will happen within the first 3 months. For this reason, we offer a 3 month guarantee on our breastmilk jewelry(for discoloration only, we have a different policy in place for broken settings etc).
It is very important to follow all of our jewelry care instructions such as not bathing or showering with your jewelry on, exposing it to direct sunlight or prolonged heat, chemicals, or submerging it in water. Your breastmilk jewelry is coated in a high quality jeweler's resin which is a hard plastic. Mistreatment and improper care of your precious jewelry can lead to discoloration or warping of the piece.
We offer a 3 month guarantee on our milk jewelry. If your jewelry becomes discolored before 3 months from the time your order was finished, we will be happy to examine the jewelry. If in our professional opinion, the milk jewelry has discolored as a result of a milk preservation error and not due to improper jewelry care, we will remake the piece for you at the cost of shipping. We reserve a small amount of milk from all orders in case of an emergency for up to 1 month and your spare milk will be used to replicate your piece. After 1 month the remaining milk will be discarded and you would be required to provide more milk for your replacement.
Changes to orders:
Any requests to change an order must be done within a 24 hr time frame after the order was placed. once the 24 hr time frame has passed we do no allow changes.
This is due to ordering each setting individually, we do not keep a stock in hand.
Please be aware that by purchasing a keepsake from Made With Love Keepsakes LLC and sending in your inclusions that you free Made With Love, the owner/designer, Brittani Beals, and all estate and associates of Brittani Beals from any liability of your inclusions. It is requested above that you DO NOT send the very last of any of your inclusions and that you reserve some at home. For inclusions that you send, we are released from ALL liability or legal pursuit for any accidents or loss to your inclusions including a fire, flood, studio robbery, Act of God, or other accidents. Your order and sending of inclusions implies your agreement and understanding of this policy.
Upon receiving your order, you have THREE (3) days to contact Made With Love Keepsakes regarding an exchange or remake of your jewelry. We DO NOT offer refunds of any kind. When contacting us regarding concerns about your jewelry, please send clear photos and a detailed description of your issue to firstname.lastname@example.org.
Each complaint is judged by the creator on a case by case basis. We will not remake or accept a return on a ring for incorrect sizing on the customers error, we order our rings custom to each order and do not keep a stock, a new setting will be subject to a fee and the stone may have to be remade depending on the ring design, in this case it will be considered a brand new order as this is extra work on our end. We offer exchanges or remakes when an item has a clear fault beyond the normal range of handmade variations. You can see definitions of what is considered normal variations in our handmade jewelry in our FAQ page. Determining if a design concern is warranting an exchange, modification, or remake is at the discretion of the creator, case by case. Note that variations such as small air bubbles within the piece, mold lines, evidence of hand forming and hand sanding, bead caps not sitting 100% flush, and other small imperfections are all within the normal range of handmade jewelry. By purchasing from Made With Love Keepsakes, you understand that your piece will not be 100% “flawless”.
Exchanges or remakes are not covered by Made With Love if it has been longer than three days since you received your jewelry and failed to promptly notify us of your concerns or if the designer has determined that your jewelry concerns fall within the normal range of handmade variations. You must send your jewelry back to us within TWO WEEKS (14 days) of reporting the faulty jewelry to us.
Made With Love Keepsakes is not, under any circumstances, responsible for loss and/or damage in shipping. We do not take responsibility for other businesses and their handling such as the United States Postal Service and other mail carriers.
If you have shipped your inclusions and we have begun the process of preserving your milk or creating your jewelry, there is no refund available. If you have not sent your items in yet, you have FIVE (5) Days from your purchase date to cancel your order with a 20% convenience fee deducted from the total cost of your order. After 5 days past your order date, orders are non-refundable whether you send in your items or not. This is because so many of our designs require us ordering supplies for your design such as sized ring settings. When you place an order, you are essentially reserving a spot for a custom creation. To take that spot and then not utilize it is to take the opportunity of that reservation spot away from someone else. Please be mindful of this and only place orders you intend to fill.
Broken or Flawed Settings
Handmade Settings will have normal variations in each piece we make, but some flaws may no be common. If you notice a flaw that draws away from the beauty of your piece please email us at email@example.com with a detailed description as well as photos attached. We will review the order through a case by case order to determine if the flaw is of normal variation ( you have 3 days from the time you received your piece to do so).
If the piece was broken due to a fault in production we will be happy to repair it for free for 60 days from the date you received your original order (You are responsible for shipping costs). After the 60 day mark any repairs are subject to a repair fee. The fee is determined case by case and how much work is needed to repair the piece.
Please note that the 60 day free repair is only valid on the original order you placed and not on any free items you received as a result of repair.
Stone Ring Resetting or Replacement
If your inclusion stone falls out of a ring setting and you are able to locate the stone, we will repair it for free for 60 days from the time you received your original order (you are responsible for shipping charges). After the 60 day mark a $10 (plus shipping) resetting fee will be in place even if you still have the original stone. If the stone is lost we can make and set a new stone (you may need to ship more milk).
Please contact us through email, firstname.lastname@example.org or through our Facebook page to set up the repair BEFORE shipping the jewelry. You are responsible for shipping the jewelry and any costs associated with shipping.